Privacy Policy

Last updated: 1 September 2026

This policy explains what personal data RELAYVANE LTD (“Relayvane”, “we”, “us”) collects when you use the Relayvane VPN application and service, why we collect it, and what we will never do with it. We have written it to describe our system as it actually works, in plain language.

1. Who we are

RELAYVANE LTD is the data controller for the personal data described in this policy.

2. What we do not do

These commitments are absolute and apply to every category of data described in this policy:

• We do not sell your data. We do not sell, rent, trade or otherwise monetise your personal data, in any form, to anyone.
• We do not disclose your data to third parties for advertising, marketing, analytics, profiling, data brokerage, or any other purpose unrelated to operating the service you have paid for.
• We do not use your data to build advertising profiles or behavioural segments, or to target you with advertising.
• The app contains no advertising SDKs and no third-party tracking or analytics SDKs.

3. We do not log your online activity

Relayvane does not keep activity logs. Specifically, our VPN servers do not record:

• the websites, domains, servers or IP addresses you connect to through the VPN;
• your DNS queries;
• the contents of your traffic;
• your browsing, search or download history.

Our VPN servers are configured to write no per-connection access logs. Because this information is never written down, we cannot hand it over, and we cannot reconstruct which sites or services a user visited — including in response to a legal request.

4. What we do collect

To sell and operate a subscription service we do need a limited amount of information. This is the complete list.

a. Account data

An account identifier — an email address, or a messaging account identifier if you signed up that way — and your subscription status, plan and expiry date. Used to identify your subscription and to contact you about the service.

b. Payment data

A record of your transactions: amount, currency, date, plan purchased and payment status. Where you buy through the App Store or Google Play, the purchase is processed by Apple or Google and we receive confirmation of the purchase, not your card details. Where you pay us directly, payment is processed by our payment provider. We never receive or store your full card number.

c. Device and connection data

To operate the service securely we process:

• Your IP address as seen when your device contacts our service. We use it to enforce the limit on simultaneous connections per subscription, and to detect and stop abuse such as credential sharing at scale or automated attacks. It is not used to build a record of your activity, and it is never linked to any destination you visit — because, as set out in section 3, destinations are not recorded at all.
• A device identifier and device platform (for example iOS or Android), to manage the devices registered to your subscription.
• Technical connection diagnostics: whether a connection attempt succeeded, how long it took to establish, round-trip time, throughput, packet loss, number of retries, the type of network in use (for example Wi-Fi or mobile) and the app version. We use these to find and fix faults and to keep the service reliable.

5. Legal bases for processing

• Performance of a contract — account data and payment data, to provide the subscription you bought.
• Legitimate interests — device and connection data, for keeping the service secure, preventing abuse and diagnosing faults.
• Legal obligation — retention of transaction records for tax and accounting.

6. Who else processes your data

We use a small number of service providers who process data strictly on our instructions, only to deliver the service, and who are not permitted to use it for their own purposes:

• App stores — Apple and Google, where you buy a subscription through them.
• Our payment provider, for subscriptions bought directly from us.
• Hosting and server providers, who supply the servers the service runs on.

We may disclose information where we are legally required to do so by a valid, binding order. As explained in section 3, we cannot produce activity or browsing records in response to such an order, because we do not have them.

7. How long we keep data

• Account and subscription data — while your subscription is active, and afterwards only for as long as we need it to handle billing questions and meet our legal obligations.
• Transaction records — for the period required by UK tax and accounting law.
• Device and connection data, including IP address — only for as long as it is needed for the security and reliability purposes in section 4(c), and deleted when it is no longer needed.

8. International transfers

Our servers are located in a number of countries so that you can choose where to connect. Where personal data is transferred outside the UK, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or Addendum.

9. Your rights

Under UK data protection law you have the right to access a copy of your personal data, to have inaccurate data corrected, to have your data erased, to restrict or object to processing, and to data portability. To exercise any of these rights, write to hello@relayvane.com. We will respond within one month.

If you are not satisfied with our response you may complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

10. Children

Relayvane is not directed at children and is not intended for use by anyone under 16. We do not knowingly collect personal data from children.

11. Changes to this policy

If we change this policy we will update the date at the top of this page. If a change materially affects how we handle your data, we will tell subscribers directly.

12. Contact

Questions about this policy or about your data: hello@relayvane.com, or write to us at the registered office address in section 1.